COVID-19 And The FMCG Sector - Digitizing Painful Processes

The COVID-19 pandemic is a global crisis that has affected millions of people throughout the world. The pandemic is dramatically affecting our lives and businesses.

Today I'm going to share with you how this crisis has in particular, impacted how companies in the FMCG (Fast Moving Consumer Goods) or consumer goods sector operate, and how it can streamline and improve their internal business processes, given the recent increase in demand for consumer products.

Those companies that are more agile and responsive to the challenges COVID-19 presents, are in a stronger position to recover faster from the crisis. The ability to quickly automate processes and refine them to respond to unpredictable events is an integral part of that response.

Staff Safety And Process Improvement

Many companies still have internal and external paper reliant processes. The digitization of these paper-based forms helps to reinforce social distancing for essential on-site workers and removes the risk of COVID-19 paper contamination. Remote workers and third parties can also easily engage with digitized forms.

In such a past faced industry, it's important to see a return on investment quickly. Process owners can automate and digitize processes with speed and agility using FlowForma Process Automation, ensuring they have processes live fast with the capacity to edit or alter them at a later date.

Digitizing Painful Processes 

Here are just some examples of processes that can be implemented quickly in the consumer goods sector that will benefit from digitization:

  1. Social distancing requirements in the workplace needs to be risk assessed as the welfare of employees is the key priority for businesses. Automating this COVID-19 risk assessment process and implementing its recommendations can help provide a safe working environment for your employees.

  2. Alternative sourcing strategies may be needed to be put in place if there are challenges with the supply of products and materials from areas impacted by COVID-19. Digitizing challenging processes such as supplier risk assessment, Supplier On-Boarding and contractor agreements all while engaging external parties can help expedite the resolution of any supply chain issues.

  3. COVID-19 And The FMCG Sector - Digitizing Painful ProcessesA medium to long-term consequence of the crisis is likely to be the growth in the market share of online suppliers to service consumers, who will be spending more of their leisure time at home. To compete effectively in this online space, companies need to respond quickly to changes in consumer demands. Consumer feedback is an important factor. This can be gathered and responded to using a digitized consumer feedback form that allows external public access.

  4. The 'new normal' will create market opportunities as people’s habits adjust to new restrictions. Concepts for new products and services can be accurately assessed and brought to market efficiently using a digital product development process.

  5. In the consumer goods sector, good forecast of volumes and timings are difficult at the best of times, but COVID-19 brings with it more unknown factors. A product sales forecasting process that takes account of the impact of COVID-19, can be built using process automation.

We're Here To Support You

That’s just a handful of processes that can benefit from digitization, there are many more which you can learn about on our specialized COVID-19 help centre. If your processes are now broken due to COVID-19, we can help you bring them online quickly, to help get you set up to prepare for the 'new normal'. Reach out to one of our product experts today to learn more about how we can help.

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