Webinar Recording: ''Focus Your Digital Process Automation Efforts Squarely On Customer Outcome''
Please note this webinar took place on the 24th October 2018.
The term “digital transformation” has become terribly overused, but make no mistake, the goals are very real and success can be literally life changing. Nowhere is this more evident than in the world of healthcare.
When FlowForma client Beaumont Hospital wanted to drive process improvement, they went straight to the doctors, nurses and others that work directly with patients and focused on improving that experience. FlowForma believes that the latest industry research strongly supports this approach as a best practice.
In this fireside chat webinar hosted by FlowForma, guest speakers Rob Koplowitz from Forrester and Mark Graham from Beaumont Hospital discussed:
How to approach process automation to drive customer outcomes
Who needs to drive the effort (hint; it’s not IT)
How to measure success
Access the recording
Some Webinar Highlights:
Rob interviewed our customer Mark Graham from Beaumont Hospital, to understand how this hospital is accelerating their digital transformation journey
Mark shared examples of how the hospital are automating essential paper based processes, used daily by their clinicians, all while driving improved patient experience
Rob discussed insights from his latest research including how improving customer experience and accelerating digital transformation is now the primary focus of process improvement efforts