Forrester Report May 18: “Refocus Process Automation To Rescue Your Digital Transformation”

Key Takeaways from the Report Include:

• Process Automation is Crucial to Customer Experience and Digital Transformation: About half of process specialists say advancing digital transformation is the top goal for process improvement (automation) in the next two years, eclipsing cost savings. It stands to reason: broken, manual processes turn even the most creative mobile and web apps for customers into digital illusions. Most enterprises have thousands of these processes. 
  
  
• Process Owners Must Lead Development — With Support from AD&D and Executives: Digital transformation demands automation of hundreds or thousands of operating processes, work best led process owners, if not completed by them. These business people need AD&D’s support to sustainably automate processes. They also need strong executive support for organizational and cultural change.
  
  
• A New Class of Vendors and Platforms Rising to Meet the DPA Challenge: Digital transformation demands both business process management (BPM — deep process) and digital process automation (DPA — wide process) platforms. Vendors serving BPM needs struggle to DPA. Customers have better DPA success with platforms offering quick starts, low initial costs that grow with business value, and tools for development by business experts.