In Forrester’s latest report “Refocus Process Automation To Rescue Your Digital Transformation”, authors Rob Koplowitz and John R. Rymer state: “About half of process specialists say advancing digital transformation is the top goal for process improvement (automation) in the next two years, eclipsing cost savings. It stands to reason: broken, manual processes turn even the most creative mobile and web apps for customers into digital illusions. Most enterprises have thousands of these processes.”
Digital transformation demands automation of hundreds or thousands of operating processes, work best led by process owners, if not completed by them. Research shows that customers have better process automation success with platforms offering quick starts, low initial costs that grow with business value and tools for development by business experts.
We believe the FlowForma Process Automation tool is one such platform.
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Key Takeaways from the Report Include: