Explore the challenges and benefits of placing the power to change business processes into the hands of the business manager.
Increasingly there is demand for business organizations to have structure and visibility into their client facing processes. Considerations must be in place to enhance the overall customer experience and be more agile in their approach to working with and addressing customer needs.
This paper presents the challenges and benefits of placing that power in the hands of the business unit, and how that provides the flexibility, agility, and security business organizations need to increase operational efficiency, and responsiveness.
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AIIM has been an advocate and supporter of information professionals for over 70 years. The association mission is to ensure that information professionals understand the current and future challenges of managing information assets in an era of social, mobile, cloud and big data. AIIM builds on a strong heritage of research and member service. Today, AIIM is a global, non-profit organization that provides independent research, education and certification programs to information professionals. AIIM represents the entire information management community: practitioners, technology suppliers, integrators and consultants.
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