Insurance companies are under pressure to modernise their claims management software. Customer satisfaction expectations are rising, and the need to comply with regulatory requirements is greater than ever.
At the same time, businesses are focused on cutting operational costs. The right insurance claims management system enables insurers to effectively manage claims, enhance data accuracy, and expedite processing times while minimizing human error.
The following article will explore the best claims processing software in 2025, including a detailed breakdown of FlowForma’s capabilities for insurance applications.
The 7 Steps in the cycle of Claims Management Software
Claims management software automates and streamlines the entire claims process. From claims intake to final settlement, these tools centralise the claims management process and replace manual processes.
Claims software typically includes document management, task assignment, case tracking, fraud detection, and real-time data access.
The software integrates with other tools, such as policy administration systems and CRMs, ensuring the entire system operates seamlessly.
With claims management software, insurance teams can process claims more efficiently, reduce delays, and improve customer satisfaction.
For a deeper dive into insurance automation software, you can read more about insurance automation tools here.
A list of key features needed in a claims management software
When looking for claims software, keep an eye out for these features:
These features will enhance operational efficiency and help teams minimize errors in the claims process, ultimately improving overall customer service.
Watch this masterclass to understand how insurers are using FlowForma to streamline their work:
Masterclass on using FlowForma for insurance use cases
|
Software |
No-Code |
AI Features |
Native MS 365 Integration |
Best For |
|
FlowForma |
Yes |
Yes |
Yes |
Mid-large insurers, regulated sectors |
|
Appian |
Limited |
Yes |
No |
Enterprise insurers |
|
Pega Claims |
No |
Yes |
No |
Complex claims workflows |
|
Guidewire |
No |
Yes |
No |
Core system replacement |
|
BriteClaims |
Limited |
Limited |
No |
Smaller carriers using BriteCore |
|
Creatio |
Yes |
Limited |
No |
CRM-centric insurers |
|
Claimable |
Yes |
No |
No |
Digital-first startups |
|
Snapsheet |
Limited |
Yes |
No |
Auto and property claims |
|
Scootra |
No |
No |
No |
Cloud-native core replacement |
|
Origami Risk |
No |
Limited |
No |
Risk and compliance-led insurers |
Choosing the right claims management software is crucial for insurers to stay competitive. With numerous options available, it's critical to examine features that genuinely make a difference in enhancing claims management.
FlowForma’s homepage
FlowForma is a no-code claims management software that allows business teams to design and automate their claims workflows efficiently. It’s intuitive, easy to set up, and helps reduce manual work while ensuring compliance.
FlowForma uses process-based pricing. All features, including AI, are available from the base tier, so you know exactly what you're paying for.
For more on automating insurance workflows, check out this guide to automating insurance policy renewal.
Appian’s homepage
Appian is a low-code automation platform designed for large insurance companies to manage complex claims workflows. It's best suited for insurers with dedicated IT teams and long-term digital transformation goals.
Pega Claim’s homepage
Pega Claims Management offers a powerful automation engine for high-volume claims. It’s built for insurers with complex needs.
Homepage of Guidewire’s claimcenter
Guidewire ClaimCenter is an end-to-end solution designed for large insurers. It tracks the entire claims lifecycle.
BriteCore’s homepage
BriteClaims is part of the BriteCore platform, designed for small and mid-sized insurance carriers.
Creatio’s homepage
Creatio combines CRM and process automation to help insurers improve customer service while managing claims.
Claimable’s homepage
Claimable is a cloud-native claims management software designed for digital-first insurers and startups. While its UX design is strong, it lacks advanced automation features.
Snapsheet’s homepage
Snapsheet provides a virtual claims management platform for auto and property insurers, excelling in claims intake and digital payment processing.
Socotra’s homepage
Socotra is a flexible, API-first insurance platform that allows insurers to integrate claims management and other insurance solutions quickly.
Origami Risk’s homepage
Origami Risk is focused on risk management and compliance. Its claims management functionality is proper but secondary.
When it comes to improving your claims management process, FlowForma stands out as the ideal solution. It combines speed, ease of use, and cost predictability, making it the go-to choice for insurers managing complex claims workflows.
Unlike traditional claims software that requires IT-heavy setups, FlowForma empowers business teams to take control with its no-code builder, enabling rapid process improvements without any technical expertise.
FlowForma’s AI Copilot takes automation to the next level, instantly creating workflows based on natural language input. The Agentic AI further streamlines the claims process by assisting users in real-time, guiding them through decision-making steps.
Furthermore, with built-in audit trails, seamless Microsoft 365 integration, and robust compliance support, insurers can efficiently manage claims while ensuring complete transparency and regulatory compliance, without the need for costly add-ons or additional IT services.
If you’re looking to enhance your claims management software and reduce manual processes, FlowForma is the wise choice.
Register for a demo today to experience how FlowForma can revolutionise your claims processing.