Customer success stories
Real-world business outcomes from process automation
More efficient
The more processes we've automated with the FlowForma Process Automation platform, the more the business sees the benefits and the more they want to use it. FlowForma is completely different to other SharePoint apps; much more business intuitive.
Hours of work saved annually
The time spent on admin tasks has been reduced significantly. Everyone is working smarter, and we've saved over 3,000 hours of work annually.
Hours saved annually
We have transparency and visibility that we didn't have before, and a consistency in the data that makes it much easier to generate reports. I recommend FlowForma as it can save money, improve efficiency, and give real-time visibility.
Processes automated in year one
The ability to create workflows quickly, with governance from IT without being reliant on them, is critical. It's a game-changer.
Less administrative time
Since deploying the FlowForma platform, there has been a significant increase in the quantity and quality of information gathered and shared in real-time over mobile devices.
Faster contract management
Contract management improved by 87%, reducing processing time from two months to one week.
Pricing questions
What defines a process in FlowForma?
In FlowForma, a process is defined by the complete end-to-end process required to achieve a specific business outcome. It brings together people, data, decisions, and approvals into a single, structured workflow that can be easily executed, tracked, and optimized.
A FlowForma process is defined by several key elements:
- Stages and steps that represent each phase of the process from initiation to completion
- Forms and data capture to collect the right information at the right time
- Roles and responsibilities to ensure tasks are assigned to the correct users or groups
- Rules, conditions, and logic to drive decisions, branching paths, and escalations
- Approvals and governance to maintain control, compliance, and auditability
- Notifications and integrations to keep stakeholders informed and systems connected
Example: For a Purchase Request process, FlowForma defines how a request is submitted, what information is required, when approvals are triggered based on value or department, and how the request progresses through finance and procurement before completion. Every step is visible and auditable, ensuring consistency and accountability.
By clearly defining these elements, FlowForma enables organizations to digitize and standardize processes while remaining flexible enough to evolve as business needs change, all without writing code.
How does FlowForma help customers get their first process live?
FlowForma is designed to help you go live quickly and confidently with your first process. From the outset, our Solutions Experts work closely with your team to understand your goals, requirements, and existing ways of working.
Together, we help you define the process, map out each step, and configure it within FlowForma using our no-code platform. Our experts guide you through best practices, validate the setup, and ensure the process is aligned with your business needs and compliance requirements.
This collaborative approach ensures your first process is not only built correctly, but also ready to deliver value from day one. By the end of the engagement, your process is live, your team is enabled to manage it independently, and you have a strong foundation to rapidly roll out additional processes across the business.
What are FlowForma's onboarding services?
FlowForma provides its SureStart Onboarding Programme with each pricing tier. The goal of SureStart is to accelerate your time-to-value, meaning to get you up and running with digital processes quickly (first processes live in a few weeks), and ensure you can use the platform independently.
Is the FlowForma AI suite included?
FlowForma's AI suite, which includes FlowForma Copilot, AI Agents, AI Assistants and more, is available in the FlowForma AI Suite add-on.
Is there a limit to the volume of documents created via FlowForma Document Generation?
The document generation feature allows you to create unlimited Word and PDF documents from your process data.
What are advisory services and how do they work?
Advisory Services is a premium add-on that gives you direct access to FlowForma experts for ongoing enablement, best-practice guidance, and support.
What support and maintenance services come with FlowForma?
FlowForma includes core product support with the standard licence.
- This means you receive regular feature updates, bug fixes, and general technical support under a defined SLA.
- For more advanced needs, for example bespoke configuration, custom development or environment support, FlowForma offers Premium Support or Consultancy Days as paid, additional services.