Rated 4.5/5 on G2 | Microsoft AI Cloud Partner
Insurance Process Automation Software
FlowForma’s AI-powered platform and intelligent agents accelerate insurance processes, reduce errors, cut administrative work, and help your team work smarter.
Trusted By Industry Leaders
Transform Insurance with FlowForma's AI-Driven Process Automation Platform
FlowForma transforms how insurers and brokers manage processes, including quotes, policies, and claims. Its AI platform speeds workflows, improves accuracy, and provides end-to-end visibility, reducing manual effort, enhancing service, and ensuring compliance.
The platform integrates seamlessly with core systems, scales across business units, and ensures secure, auditable, compliant processes.
FlowForma’s AI agents supercharge insurance workflows, cutting manual work and boosting accuracy.
At a glance
- Sector
- Insurance
- Platform
- FlowForma Process Automation
- Built on
- Microsoft 365 and SharePoint Online
- Processes
- Onboarding, quotes, policies, claims, renewals, compliance and audit
- Integrates with
- CRMs, policy administration systems, rating engines and external data sources
- Data
- Stays within your own Microsoft 365 and SharePoint tenancy
Automating Business-Critical Processes in Insurance
Onboarding
Onboarding new policyholders, brokers, or third-party vendors in insurance is often complex, time-consuming, and prone to manual errors. AI-powered process automation helps insurers streamline onboarding workflows, reduce repetitive administrative tasks, and accelerate timelines while ensuring accuracy and consistency.
Quote Management
Generating quotes for new clients or comparing options across multiple products can be slow and error-prone. By leveraging automated workflows and a Claims Agent, insurers can extract and validate data, minimize manual errors, and produce accurate quotes faster, boosting efficiency and supporting better decisions.
Policy Management
Creating, updating, or renewing policies involves multiple documents, approvals, and compliance checks. FlowForma’s platform, together with the Policy Agent, simplifies policy management. This combined approach helps insurers manage policies more efficiently, reduce errors, and maintain full regulatory compliance.
Claims Management
Handling claims involves multiple steps, data collection, verification, approvals, and communication. FlowForma’s automation platform and Claims Agent streamline the process by processing claims efficiently, highlighting priority cases, and providing the visibility you need to keep claims moving smoothly. Together, they help insurers resolve claims faster, reduce errors, and improve customer satisfaction.
Renewals Management
Renewing insurance policies can be a complex process, with multiple approvals, documents, and deadlines to manage. FlowForma Automation, with its AI Agents, makes renewals easier by tracking important dates, automating reminders, and streamlining approval workflows, helping insurers reduce delays, minimize errors, and keep clients satisfied.
Compliance & Audit Management
Insurance operations must adhere to strict regulatory requirements, with audits and compliance checks consuming significant resources. FlowForma simplifies compliance management by automating document tracking, embedding audit trails, and ensuring every process step meets regulatory standards, helping insurers reduce risk, stay audit-ready, and maintain full transparency.
The FlowForma Advantage for Insurance Organizations
Rapid Automation
From quote to policy to claims, FlowForma automates every step, removing bottlenecks and freeing staff to focus on high-value work.
AI-Powered Processes
AI agents automate data extraction, validation, and risk flagging so processes run faster, smarter, and with greater accuracy.
Seamless Compliance
Track, audit, and enforce regulatory and internal controls across all processes, giving insurers confidence and reduced risk exposure.
Integrated Systems
Seamlessly connect with CRMs, policy administration systems, rating engines, and external data sources to ensure consistent, accurate information across all platforms.
Improved Experiences
Faster quotes, accurate policies, and timely claims processing create a smoother journey for customers, boosting satisfaction and retention.
Powerful Reporting
Gain real-time visibility into workflows, workloads, and performance metrics. Make data-driven decisions with detailed dashboards and actionable reporting.
How Aon Cut Workflow Builds from Six Months to Under a Day
1 day
to build a fully functional flow, where the comparable project ran six months
~30
processes built to date, the first of them in under a day
5
Irish sites, employing around 700 people
0
lines of code: a colleague from a non-IT background built one of the more advanced processes
Robbie Molloy
Product ManagerAon
Customer webinar
Customer Insight: Aon
Robbie Molloy, Product Manager at Aon, joins Forrester VP and Principal Analyst John R. Rymer to talk through Aon's success story. 52 min.
Key moments
Watch the full webinarA Proven Track Record In Delivering Operational Excellence For Insurance
Customization within FlowForma Process Automation is far better than anything we have had previously. It gives us a platform to help the business make their jobs easier and my job easier.
Robbie Molloy
Product Manager, Aon
The more processes we've automated with the FlowForma Process Automation platform, the more the business sees the benefits and the more they want to use it. FlowForma is business intuitive.
William McCann
IT Manager, Grant Thornton
Don't let the initial investment be a blocker to transformation, once you digitalize 3 noteworthy processes with FlowForma Process Automation, you've already got your ROI.
Suzy Pinsent
Digital Transformation Consultant, PBCB
Experience Smarter Insurance Processes
Discover more industries
Customers typically automate IT, procurement, operations, compliance, HR and finance workflows with measurable business outcomes.
Financial services
- Client onboarding
- Credit and loan approvals
- Audit ready records
Professional services
- Client onboarding
- Proposals and engagements
- Timesheets and billing
Pharma & life sciences
- Regulatory compliance
- Quality and change control
- Clinical and research operations
Logistics
- Driver and contractor vetting
- Fleet and depot compliance
- Supplier onboarding
Healthcare
- Clinical safety checks
- Healthcare procurement
- Policies and procedures
Manufacturing
- Quality control
- Health and safety compliance
- Supplier management
Recognized as an industry leader in process automation
Frequently Asked Questions
Which environment does FlowForma operate in?
FlowForma is a SharePoint-native application, which means it runs on top of Microsoft SharePoint Online. It leverages SharePoint as the underlying document and data repository, and uses SharePoint lists and libraries to store workflow data, forms, and audit history.
Does FlowForma support compliance and audit requirements?
Yes. FlowForma tracks workflows, embeds audit trails, and enforces regulatory and internal controls to help insurance organizations stay audit-ready and compliant with industry standards.
Can FlowForma scale across multiple business units in a large insurance organization?
FlowForma is built to scale across departments and business units, enabling insurers to deploy automation widely and maintain consistent governance and compliance across their enterprise.
How quickly can we start automating insurance processes with FlowForma?
With FlowForma’s intuitive design tools and AI assistants, workflows can be prototyped rapidly (often in minutes), and full automation can be deployed much faster than traditional development cycles
How does FlowForma help IT teams in insurance organizations?
IT teams benefit from FlowForma’s no-code automation platform that reduces dependency on custom development. IT can support business units with scalable, governed automation while minimizing maintenance overhead. Integration with existing systems and compliance controls aids security and auditing.
What is FlowForma and how does it support the insurance industry?
FlowForma is an AI-powered process automation platform designed to transform how insurance companies manage key workflows like quoting, policy administration, claims, renewals, onboarding, and compliance. It automates manual work, speeds up processes, improves accuracy, and gives end-to-end visibility into operations.
Where is our data stored with FlowForma?
FlowForma runs entirely within your own Microsoft 365 / SharePoint tenancy. All data, documents, and audit records remain in your organisation’s environment at all times. FlowForma does not store customer data in a shared or external database.
Transform your insurance processes
See FlowForma automate onboarding, quotes, policies, claims, renewals and compliance.

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