Healthcare has made significant advances, but the patient experience often falls short, with issues like repeated paperwork, long waits, and hard-to-access results.
In fact, 71% of patients report frustration with their healthcare experiences, especially with scheduling and impersonal visits.
Better care goes beyond treatment—it’s about simplifying the entire journey. That’s where the right patient experience software comes in. It can streamline check-ins, improve communication, and reduce administrative burdens for patients and clinicians.
This guide comprehensively explores nine top patient experience software options to help you choose the best fit.
Patient experience software is a digital solution designed to improve how patients interact with healthcare providers across their entire care journey—from appointment scheduling and check-in to post-treatment follow-up.
It helps streamline communication, personalize care, gather feedback, and reduce administrative burdens for both patients and staff. Besides, it gives providers a complete view of each patient's journey and needs for a smoother, more personalized healthcare experience.
The following are the six major types of patient experience solutions:
Feedback collection tools: Gathers real-time patient feedback through surveys and reviews.
Telehealth platforms: Provide virtual visits and remote care for improved access and convenience.
Electronic health record (EHR) software: Digitizes and centralizes patient records, thereby enhancing accuracy, speed, and safety.
Patient engagement software: Improves patient engagement with reminders, secure messaging, portals, and education.
Practice management software: Streamlines daily operations like appointments, scheduling, billing, claims, and registration.
Remote patient monitoring (RPM) systems: Monitor patient health remotely using wearables or connected devices.
10 key factors to consider while looking for a patient experience software
Assess your facility’s size, workflows, and patient volume. Identify gaps like scheduling, billing, or follow-ups.
Working with trusted vendors ensures long-term reliability and support. Look for vendors with proven experience in healthcare.
An intuitive, easy-to-navigate interface is essential for both staff and patients. Complex systems can create friction and decrease adoption rates.
Protecting sensitive patient data is a top priority. Role-based access control ensures that only authorized staff can access certain information.
With a unified scheduling system, patients can easily book appointments across multiple providers or departments. This reduces scheduling conflicts and administrative overhead.
Staff should be able to update schedules or view info on the go.
Allowing patients to schedule, reschedule, or cancel appointments independently enhances convenience and reduces administrative burden.
Ensure the software meets regulatory standards like the General Data Protection Regulation (GDPR) and Health Insurance Portability and Accountability Act (HIPAA), including encryption and audit logs.
Automated scheduling tools help reduce no-shows, optimize provider availability, and fill gaps in your schedule.
Effective patient experience software should include secure messaging, automated notifications, and real-time updates to keep patients informed and engaged throughout their care journey.
We have compiled a curated list of the top patient experience software to help you determine the right one for your needs.
|
Patient Experience Software |
G2 Ratings |
Staff Empowerment |
Patient-Centered Design |
Integration with the NHS app |
Customization Flexibility |
|
FlowForma |
Yes |
Yes |
Yes |
Yes |
|
|
Patients Know Best |
No |
Yes |
Yes |
No |
|
|
Epro |
Unavailable |
Yes |
No |
Yes |
Yes |
|
Capita |
No |
Yes |
Yes |
Yes |
|
|
Feedtrail |
Unavailable |
No |
Yes |
No |
No |
|
Orion Health |
Unavailable |
No |
No |
Yes |
Yes |
|
NexHealth |
No |
Yes |
No |
No |
|
|
DemandHub |
No |
Yes |
No |
Yes |
|
|
SimplePractice |
Yes |
Yes |
No |
Yes |
FlowForma AI-led process automation platform
FlowForma is an all-in-one automation platform that addresses the unique challenges of the healthcare sector, including institutions like the NHS in the UK.
By allowing healthcare professionals to automate complex workflows without the need for coding expertise, FlowForma transforms the way patient care is managed.
It eliminates outdated systems and offers fast, clinician-friendly digital workflows that streamline critical processes such as patient referrals, discharge planning, and administrative tasks.
With Copilot, users can create and deploy both simple forms and complex workflows with Copilot, as demonstrated by Blackpool Teaching Hospitals NHS Trust, which automated 70 processes, saving time and improving accuracy.
This seamless digital experience not only boosts operational efficiency but also directly improves the patient journey.
FlowForma has transparent pricing. It offers three pricing plans:
Try FlowForma free for 7 days and experience the FlowForma advantage firsthand. It simplifies care with automated, patient-centric workflows.
Patients Know Best’s digital patient management platform
Patients Know Best centralizes data from hospitals, GPs, and social care into one personal health record controlled by the patient.
Does not disclose its pricing publicly
Epro’s AI-powered speech and dictation tools reduce documentation time and support real-time clinical decision-making. It also captures and electronically stores primary care referrals for easy access.
Epro does not disclose its pricing publicly
Capita's virtual care hub provides 25+ operational services to ease non-clinical workloads, offer sustainable patient care, and manage ongoing engagement with AI-driven relationship tools.
Capita does not disclose its pricing publicly
Feedtrail enables real-time patient feedback collection during or immediately after care. Powered by AI insights, it facilitates personalized outreach, identifies key issues early, and drives continuous improvements throughout the patient journey.
Feedtrail does not disclose its pricing publicly
Orion Health Amadeus Digital Care Record unifies patient data from multiple systems into a centralized view, offering personal, shared, and organizational patient tracking lists with customizable views.
Orion Health Digital Records does not disclose its pricing publicly
NexHealth’s platform easily integrates with practice management systems, allowing patients to view availability, schedule appointments, complete forms, make payments, and book follow-up visits.
NexHealth offers custom pricing based on user requirements.
DemandHub offers patient experience tools like online scheduling and automated reminders, consolidating communications into a single inbox to prevent missed leads.
DemandHub does not disclose its pricing publicly
Alt-text: SimplePractice's overview as a leading practice management software
SimplePractice’s all-in-one platform for scheduling, billing, documentation, and telehealth, offers customizable options for easy calendar management and automated appointment reminders.
FlowForma is a no-code business process automation tool that offers a range of features that can significantly improve the patient experience in healthcare.
Below are key reasons why it is widely adopted in healthcare settings:
FlowForma’s AI Copilot allows clinicians and administrators to build and automate complex processes in real time without coding. For example, patient onboarding and scheduling workflows can be created in just a few steps.
FlowForma is designed to integrate smoothly with existing healthcare infrastructures. This interoperability ensures that digital transformation efforts do not require complete system overhauls, making it a cost-effective solution for healthcare organizations aiming to modernize their processes incrementally.
For example, a leading European healthcare institution successfully transitioned from paper-based workflows to streamlined, clinician-driven digital processes—enhancing efficiency while maintaining continuity of care.
FlowForma’s Healthcare Process Accelerator offers ready-to-use templates for automating key patient-facing processes like referrals, admissions, and incident management. Fast deployment cuts wait times, improves communication, and ensures smoother, less stressful care experiences.
FlowForma’s built-in form builder allows healthcare staff to quickly create tailored digital forms for various patient-related processes—such as intake, consent, discharge summaries, or feedback collection—without the need for coding.
These forms can be customized to align with clinical workflows and ensure accurate data capture at every stage of the patient journey.
All patient experience data—including surveys, feedback, complaints, and compliments—are centrally stored in one location, ensuring consistency and easy access.
FlowForma is a listed vendor on the G-Cloud 13 Framework, N365 and NHS London Procurement Partnership
Ready to simplify the patient care experience? Book a demo to watch FlowForma in action.