FlowForma® Process Automation helps I.T. departments become more efficient in their everyday processes with its I.T. process automation tool. Rolling out this self-service process management cross-company, empowers process owners.
The FlowForma Process Automation platform can address your standard everyday I.T. processes. Browse common I.T. challenges below to discover how these can be solved using FlowForma incident management automation tools.
Process Challenge 1: Support Issues
Allowing end users to raise support tickets to an I.T. department is a must. FlowForma Process Automation allows I.T. departments to define a Call Logging process that works for their organization.
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Process Challenge 2: Tracking Software
A common problem for I.T. departments in organizations with multiple types of devices and software etc., is keeping track of who has what. Being able to keep track of how many license keys or devices are essential to a growing organization, this can easily be tracked with FlowForma Process Automation.
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Process Challenge 3: Centralized and Integrated Systems
FlowForma Process Automation sits on top of Microsoft® SharePoint®. This means FlowForma Process Automation is by default integrated into an organizations active directory to access any data or documents available on SharePoint.
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Process Challenge 4: Enabling Self-Service Process Management
FlowForma Process Automation is designed to be used by the least technical users. The majority of users, watch our how to videos and self-learn. This works well as they are the ones who know their processes best, enabling the end user to take ownership of their process and relieve any dependency on the I.T. department.
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Process Challenge 5: Project Approval
Nearly all I.T. departments have Boards that meet once a quarter to approve projects etc. Using FlowForma Decision, boards can score projects using a prioritization matrix before having a meeting, the projects that score over a certain mark can be added to the meeting agenda. FlowForma Process automation also gives full visibility of all projects and an audit history of how each project proposal scored.
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"Workflow management used to be a nightmare. Now it’s completely seamless with one integrated product FlowForma Process Automation."
- Mark Graham, ICT Director, Beaumont Hospital
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FlowForma is built natively on Microsoft SharePoint and Microsoft 365. It is deployed within your existing Microsoft tenant, meaning there is no separate infrastructure to manage and no external data silos. This allows IT teams to leverage existing governance, security, identity, and compliance controls already in place across Microsoft 365.
FlowForma is designed for enterprise-scale process automation. It leverages SharePoint’s proven scalability and reliability, supporting thousands of users, complex workflows, and high-volume process execution without performance degradation. Scaling is handled through Microsoft’s cloud infrastructure rather than custom platform maintenance.
FlowForma supports structured lifecycle management with separate environments for development, testing (UAT), and production. IT teams can control deployment, manage versioning, and ensure changes are validated before being released, aligning with enterprise change-management and DevOps practices.
FlowForma integrates seamlessly with Microsoft 365 and SharePoint and supports integration with thousands of external systems such as ERP, CRM, HR, and finance platforms via APIs. This allows processes to orchestrate data across systems without custom code.
FlowForma leverages Microsoft’s enterprise-grade security, including Azure Active Directory for identity management, role-based access control, encryption at rest and in transit, and detailed audit trails. IT teams retain full control over who can access, design, and execute processes.
All data remains within your Microsoft 365 tenant and SharePoint environment. FlowForma does not take ownership of customer data or store it in third-party systems. This ensures full data sovereignty and alignment with internal security and compliance policies.
FlowForma’s AI capabilities enhance process efficiency through features such as intelligent summarisation, data extraction, and decision support. Customer data is not used to train public AI models, and AI features operate within secure enterprise boundaries, ensuring data privacy and governance.
FlowForma empowers business users to build processes using no-code tools, while IT maintains oversight through permissions, environment controls, governance policies, and audit logs. This reduces IT backlog without compromising security, compliance, or architectural standards.
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