Organizations face a critical need to automate faster and with greater breadth than ever before, and it’s imperative they approach this with an overarching process optimization
The rise of citizen development, along with the evolution of robotic process automation (RPA), digital process automation (DPA), and low-code tools, has exposed the need to understand business processes in the context of transformation and automation.
In this report, Forrester Analysts outline the Forrester Process Optimization Maturity Model, with its three maturity levels for successful process optimization and citizen development.
Businesspeople and Technology Leaders should download this report to understand how these maturity levels will help technology leaders avoid common pitfalls.
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