Process Automation Success: Real-World Case Studies and ROI
Five customer success stories that show the outcomes and ROI digital process automation brings to your organization, your employees and your clients. Meet the process heroes who replaced tedious, inefficient processes, and see what they achieved.
5customer success stories
1,250+hours saved by Downer in 18 months
900K+sheets of paper saved by one hospital
Access the eBook
A FlowForma Process Automation overview
Five success stories, from the NHS to construction
ROI stats that are out of this world
What's inside the eBook
An essential resource to guide your digital process automation journey, celebrating the process heroes who transformed their organizations.
01What is FlowForma Process Automation?Forms, workflow, document generation and analytics in one no-code tool.
02Success story spotlightDowner, Blackpool Teaching Hospitals, Bouygues, AcruxKC and Coinford.
03ROI stats that are out of this worldResults from Grant Thornton, Abingdon & Witney College, Jacksons and more.
04Customer feedbackIn their own words, from Rimkus and the College of Paramedics of Nova Scotia.
The solution we built in 4 weeks with Power Apps, we created in 1 week with FlowForma Process Automation!
Cameron HyndmanNational Digital Engineering Lead, Downer
What is FlowForma Process Automation?
An all-in-one, no-code tool trusted by some of the world's leading firms to make digital process automation a cinch.
Forms
Turn paper and email-based processes into digital forms anyone can complete.
Workflow
Route approvals and tasks automatically, so nothing gets stuck in an inbox.
Document generation
Produce contracts, certificates and reports straight from process data.
Analytics
Real-time reporting that spots bottlenecks and stuck processes, and drives continuous improvement.
300,000+users worldwide
Weeksto create the first workflows, for most customers
No codeso process owners build, with IT governance
Success story spotlight
Read how these organizations transformed the way they work with process automation.
Downer New Zealand
Civil engineering · New Zealand
1,250+hours saved in the first 18 months
The solution we built in 4 weeks with Power Apps, we created in 1 week with FlowForma Process Automation! We’re going to use FlowForma on all our projects. The only limitation is your own imagination.
Cameron HyndmanNational Digital Engineering Lead, Downer
Whilst offering simple functions out of the box, it also caters for more complex requirements, but delivered in an easy format. We can be confident that we are adhering to information governance rules.
Martyn McKechnieHead of Digital Identity & System Administration
Bespoke processes dependent on email and paper trails
Delays and hold-ups that were hard to resolve
Incomplete workflows frustrating staff
New staff struggling with manual processes
The processes digitalized
Accommodation requests
Raising concerns
Assignment changes and employee onboarding
Agency spend requests and clinical safety checks
The outcomes
Time saved and improved accuracy
Simple user permissions
Easier adherence to information governance rules
Advancing NHS digital transformation
The aha moment
Simple forms created in hours
Complements existing RPA investment
Widespread adoption across departments
Less burden on the internal development team
Bouygues Energies & Services
Energy · United Kingdom
6 hrsto build a process, versus 24 using Power Apps
Instead of having to sift through hundreds of pieces of paper, people now have time back to focus on more added-value tasks. It’s easy to use and doesn’t require hours of learning to build a basic process.
No ITdepartment needed to digitalize social care processes
Implementing FlowForma is proof that non-profit organizations can leverage tech for better processes. The system is intuitive and we’re getting to the point where we are becoming self-sufficient.
Citizens traveling to a fixed location to apply for programs
Integrating users, vendors and agencies
Manual payments and reporting, with no IT department
The processes digitalized
Client registration
Voucher creation
Invoice approval, payment and batch processing
The outcomes
Electronic forms set up without technical experience
No more email and duplicate data entry
A shorter, streamlined user experience
Flexible, accurate reporting and a better web-based client experience
The aha moment
Support and training remove costly post-implementation spend
Better staff morale and community perception
An integrated document repository
Coinford
Construction · United Kingdom
2 hrssaved each day by site and project managers
It allows our people on sites to complete a form on a tablet device very simply; they click finish and that’s their bit done. It frees them up and gives them a lot more time to get on with what they’re really good at.
A disconnect between site and back-office processes
Excessive paperwork making audits hard
Bottlenecks leading to incomplete workflows
Employees bogged down in process, not productivity
The processes digitalized
Health and safety inspections
Quality assurance inspections
Compliance checking
Labor onboarding and training records
The outcomes
Process administration time cut in half
Reporting and compliance much easier to achieve
All information in easily accessed electronic files
The aha moment
25 processes digitalized, with no more paper or email trails
Employees “walk the site” with the tool on tablets
50% less admin time on defect management and slab inspections
FlowForma does it all, not just health and safety
ROI stats that are out of this world
Huge time savings lead to cost savings. Here's what FlowForma customers have measured.
60%Process improvement timeGrant Thornton
5,000+Admin hours saved per yearAbingdon & Witney College
900,000+Sheets of paper savedA European hospital
400+Processes automated within one yearJacksons
Huge time-saving leads to cost savings, and that allows us to take on almost twice as many deliverables as we normally would.
Jimmy MonahanArchitectural Engineering Practice Leader, Rimkus
The difference with FlowForma is like night and day; it's saved us tons of time all the way around, from admin processing to the reporting side of things.
Karl KowalczykExecutive Director, College of Paramedics of Nova Scotia
Process automation success: common questions
What results do organizations get from process automation?
FlowForma customers report time and cost savings, fewer errors and better governance. Downer saved 1,250+ hours in its first 18 months, Coinford's site managers save up to 2 hours a day, and Abingdon & Witney College saves 5,000+ admin hours a year.
How quickly can you build a process with FlowForma?
Most customers create their first workflows within weeks of implementation. Bouygues Energies & Services built processes in 6 hours versus 24 with Power Apps, and Blackpool Teaching Hospitals creates simple forms in hours.
Which processes do customers automate first?
Common starting points include permits to dig, purchase orders, timesheets, employee onboarding, stock management, vehicle checks, invoice approvals and health and safety inspections.
Do you need an IT team to use FlowForma?
No. FlowForma is a no-code tool. AcruxKC, a non-profit with no IT department, digitalized client registration, vouchers and invoice approvals itself.
Which industries use FlowForma?
All sectors. The eBook covers civil engineering, healthcare, energy, non-profit and construction, and FlowForma customers also include professional services, education and more.
Ready to write your own success story?
Get the eBook, or start your free 30-day trial and see FlowForma for yourself.
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