Create A Governance Strategy To Meet The Process Imperative

by Forrester's Rob Koplowitz



Forrester Report: Create A Governance Strategy To Meet The Process Imperative

The demand for process automation is higher than ever, as are the stakes. For those under threat from digitally disruptive competitors, the urgency is very real.

In this report, Forrester highlight that every organization needs to drive a culture of process automation. A successful approach to digitization, requires not only IT, but also the breadth of the organization.

One critical response is aligning process initiatives with digital transformation goals, moving from the traditional goal of cost reduction to one of digital business transformation and customer experience. AD&D leaders must now streamline and digitize once-lengthy processes hidden behind old operating models.

Download this report to discover how to respond in order to enable process automation.

Download the Report

Key Takeaways From This Report:

  • Process Automation Is Crucial:
    Process automation remains at the heart of digital transformation. For many, the scale of automation required to meet the challenge will outstrip their traditional development approaches.

  • Organizational Change Will Be The Issue:
    Development leaders and CIOs will not be able to meet this technology challenge alone. Automation at enterprise scale will require all employees to participate, and for many, that will require changing the organizational DNA.

  • Positive Customer Experiences Are Essential To Remain Competitive:
    Within customer journeys, there are often numerous opportunities to improve process or apply automation to achieve better customer outcomes.
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