The demand for process automation is higher than ever, as are the stakes. For those under threat from digitally disruptive competitors, the urgency is very real.
In this report, Forrester highlight that every organization needs to drive a culture of process automation. A successful approach to digitization, requires not only IT, but also the breadth of the organization.
One critical response is aligning process initiatives with digital transformation goals, moving from the traditional goal of cost reduction to one of digital business transformation and customer experience. AD&D leaders must now streamline and digitize once-lengthy processes hidden behind old operating models.
Download this report to discover how to respond in order to enable process automation.
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Key Takeaways From This Report: