How To Automate Customer Feedback

Automate customer feedback to collect reviews, improve satisfaction, and make smarter business decisions with real-time responses and insights.

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  1. With FlowForma Copilot, creating a structured customer feedback automation process is effortless. Provide a text prompt, upload a form or flow diagram, or use voice input to get started!

  2. FlowForma Copilot automatically structures your customer feedback automation process using steps, questions, and rules at lightning speed.

  3. Review your customer feedback automation process, and once satisfied, click “Build” to bring it to life.

  4. Open each section to review the questions and rules suggested by Copilot. Click here to define the conditions dynamically to fit your requirements.

  5. Once done defining, click "OK"

  6. Define the actions that should take place when they are met. Click “Save” to apply your logic.

  7. After customizing your customer feedback automation process with rules and automation, click “Save” to securely store all changes.

  8. Click “Test Form” to preview how your process functions in a real-world scenario.

  9. At the top, you'll see the entire customer feedback automation process is seamlessly structured in minutes with FlowForma Copilot! Thanks to smart rules and automation, your customer feedback automation process is now fully optimized and ready to deploy — effortlessly transforming the way you work!

FlowForma Copilot empowers you to launch automated feedback workflows in minutes—seamlessly enhancing your customer experience. Get started today and turn feedback into action.

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P Paul Stone, Chief Customer Officer

Reviewed by Paul Stone, Chief Customer Officer

With almost 30 years’ experience in the IT industry, Paul is a highly accomplished digital leader who is the go-to product expert for FlowForma.

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